Ordering and Delivery Policy
By purchasing from FreeBeets, you agree to a meal package that will be delivered every Sunday or Wednesday. We require two business days from the time of purchase to set up your individualized meal plan or combination of a minimum of 5 meals, along with meal delivery. Once you purchase your plan you will be notified when our next available delivery date is. Ingredients are fresh and ordered two business days prior, based on the confirmed number of clients, therefore last-minute cancellations and changes cannot be accommodated.
Delivery days and times are Sunday from 07:00 am to 9:00 pm Wednesday from 09:00 am to 9:00 pm.
Purchases made between 12:01 pm Monday-12pm Friday will receive their first deliveries the following Sunday.
Purchases made between 12:01 pm Friday -12pm Monday will receive their first deliveries on Wednesday.
For delivery Days in your area please scroll down and check at Delivery Areas And Days.
FreeBeets takes all reasonable action to ensure safe food handling and timely delivery within the allotted times provided for regular deliveries. Once a package has arrived at its intended location and has been left with either the concierge or at the door, FreeBeets holds no further liability for the safety of the package or its contents.
Food Handling and Reheating Policy
Please store your meal in the refrigerator (4°C/40°F or -18°C/0°F) if not eaten immediately. Discard the meal after 4 days. When reheating your meal please follow these instructions: TO REHEAT IN OVEN: Poke 2-3 small holes in the plastic film before putting your meal in the oven. Bake at a maximum temperature of 325º F for 12-15 minutes. Check the temperature of the food and continue for a few more minutes if necessary. CAUTION: Heating the container at temperatures greater than 325º F will cause the cover to smoke. TO REHEAT IN THE MICROWAVE: Poke 2-3 small holes in the plastic film before putting your meal in the microwave, and heat on the highest setting for 3-4 minutes. Check the temperature and heat for a few more seconds if necessary. Use the same procedure for the Frozen Breakfast. TO HEAT FROM FROZEN: Place the dish in the microwave oven and heat for 2-3 minutes. Check the temperature of the food and continue for a few more minutes if necessary. PLEASE NOTE: Reheat quickly to 74°C/165°F for at least 15 seconds, reheat once, and discard leftovers. Handle all heated containers with care!!! If the meal has a side sauce plastic container, please take it out of the container before reheating!!! Our containers are recyclable, microwaveable, and oven safe.
We Change and add new dishes once a week on Friday at 12:00 noon
All new meals will be automatically replaced on active subscription accounts, To select dishes, please log in to your personal account After 12 noon on Friday and before the due date of payment,
Here is what we are doing to communicate and confirm your order status.
There are 3 notifications:
either via email or text to keep you informed and excited about your meal arriving.
informing you that we are preparing your order the day before
giving you a heads up that your deliciousness is on the truck coming your way
once we have delivered it to you, you will receive a final notification
The email will also provide you with a link showing tracking of your order so sometimes timing varies due to traffic and other circumstances. The delivery vehicle has a perfect 0 degrees Celsius temperature to guarantee the freshness and deliciousness of your meals. Please note that it’s important for the meal to be refrigerated within an hour hour and a half of delivery.
If you live in a condo be aware that delivery will be left into the Lobby of your Condo or Apartment building.
Customers on subscription: Please make sure to have empty cooler bags available for pick up.
Victoria, James Bay, Oak Bay, Cordova Bay, Esquimalt, Saanich, West Saanich, Sidney,
Westshore, Langford, Colwood, Metchosin, Bear mountain, Esquimalt, Gorge -Tillicum Area, View Royal, Sooke, Mill Bay, Cobille Hill, Duncan, Cowichan Valley, Ladysmith, Chemainus, Nanaimo